Greyhound Reviews

Greyhound has an overall rating of 3.1 based on 494 reviews. Customer feedback on Greyhound is mixed: Greyhound reviewers highlight positive aspects like affordable fares, convenient routes, comfortable seating, friendly staff, which strongly appeal to budget-conscious travelers, students, occasional commuters, long-distance travelers. However, Greyhound is often criticized for its delays and cancellations, limited amenities, inconsistent customer service, cleanliness issues.

3.1/5.0

494 reviews

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All Greyhound Reviews (494)
adrianathomas1206
May 15, 2026
"My bus broke down halfway through the..."
My bus broke down halfway through the trip and we just sat there for hours with barely anyone telling us what was going on, and this is the second time it’s happened to me with Greyhound so at this point I’m done booking with them
Dawn_lloyd81
April 19, 2026
"A bit frustrating, but they did come through"
At first I was annoyed because the response took longer than I expected. I was starting to think I wouldn’t hear back at all, which was frustrating. But then they finally did answer, and I was relieved to at least get a response. So yeah, slow service, but they didn’t leave me completely hanging
richard_Brewer89
April 16, 2026
"The updates came through fine"
I got the change notice in time, so it was not a big issue for me. Everything came through okay and I knew what was going on.
hello_dana615
April 14, 2026
"Safe, but a little blunt"
it feels safe to use, but it’s definitely on the blunt side. It gets the job done, just not as smoothly or easily as I was hoping.
hello_harry569
April 11, 2026
"Should’ve Checked the Fees First, But Still a Decent Deal"
I booked through Greyhound mainly because the ticket was cheaper than the other options I found. i don’t regret taking the trip since the bus got me where I needed to go and the price was fair for what it was. It definitely wasn’t anything fancy, but I wasn’t expecting much at that price. My only regret is not paying closer attention before checkout, because the extra fees weren’t as clear as I would’ve liked. Still, the booking process was easy enough and overall it was a good value for a basic trip.
erika_Villarreal80
April 08, 2026
"First thing I noticed: plenty of space"
When I got on, the first thing that stood out was that the bus wasn’t packed at all. There were enough empty seats, so the ride felt comfortable and not crowded. It was an easy trip overall, and I’d definitely use Greyhound again.
Evelyn_constantine91
March 21, 2026
"Transfers could definitely be planned better"
My trip was okay overall, but the transfer timing was literally so tight. I had to rush around trying to find the next bus, and the staff didn’t really explain much, which made it more stressful than it needed to be. I did make the connection in the end, but it wasn’t a very relaxed experience
ARMAGOST
March 20, 2026
"Greyhound is okay if the schedule lines up..."
Greyhound is okay if the schedule lines up just right, but the bus times feel limited. I guess it works fine in some situations, but if you need to change plans even a little, you can end up waiting for hours or basically losing most of the day
john.Epperson
February 18, 2026
"I’m sure there was some reason for it..."
I’m sure there was some reason for it, but the route made no sense and somehow turned into an all-day thing. Not exactly ideal, but you know, totally calm about it
hello_lacie519
February 14, 2026
"Policies felt a bit unclear"
I felt like the rules weren’t very consistent, since I got different answers depending on who I asked. I was also hoping for a faster response so I could get things cleared up sooner.
lamontbrackett2349
January 05, 2026
"Wheelchair assistance was frustrating"
I needed wheelchair assistance, but it showed up late and the whole process felt confusing. I was kind of left wondering what was going on 😕
MARTINEZ
January 04, 2026
"Pretty decent overall, I think"
The seats were actually better than I was expecting, and the leg room seemed decent to me. The WiFi was a little spotty at times, though I’m not sure if that’s always the case or just my trip. The outlets worked fine, which helped. Overall, not bad for the price.
jonathonparker0585
December 29, 2025
"Pretty handy for the routes I need"
I’ve been able to find routes to some smaller towns too, which is handy. It seems to cover most of the places I usually need to get to
ashley.Gill
December 27, 2025
"Almost Two Hours Late"
My bus ended up showing up almost 2 hours late, and honestly... nobody really explained what was going on. I kept waiting and checking the time, thinking maybe there’d be some update, but nope. Super frustrating when you’ve got plans and you’re just stuck there wondering
alice_Bennett81
December 23, 2025
"Getting my refund was such a hassle"
I had to cancel my trip, and the refund, took way longer than I expected it to. Support I reached out to, but they weren’t really much help, which made the whole thing more frustrating
JOHNSON
December 22, 2025
"Felt Safe and Comfortable Riding Greyhound"
I took a greyhound ride this week and had a good experience. The other passengers were calm and respectful, no loud arguing or anything that made the trip feel uncomfortable. People mostly kept to themselves, and the driver stayed calm and professional the whole way.
Security felt better than I expected too. They checked bags, staff were around the station, and you just didn’t get that sketchy feeling. I was traveling alone, but you feel a lot better when things seem organized and people are respectful. I felt safe the whole time and would ride again...
MaxineArgento
December 20, 2025
"My suitcase came out badly scratched, and when…"
My suitcase came out badly scratched, and when I tried to get help at the station, nobody really seemed interested. Maybe it was just this one time, but it gave me the impression that they don’t really care much when passengers have luggage issues
Robert.dixon
December 13, 2025
"Cleaner Than I Expected"
I took a Greyhound last weekend i was expecting it to be a lot rougher than it was. When I got on, the seats looked like they’d been wiped down, the floor wasn’t sticky, and even the restroom was okay for a bus. The only thing I noticed was some old trash left in the seat pocket from whoever sat there before me, which was a little annoying. Still, overall it felt decent enough, and I’d ride with them again.
GOBEL
December 08, 2025
"The station was easy to find…"
The station was easy to find, and the staff were helpful in pointing us to the right gate. Boarding was smooth too, the driver checked tickets quickly, and the bags were loaded without any hassle, so there wasn’t much waiting around. Overall, it was a good experience, though I’m still hoping there’s some kind of compensation or credit offered for the inconvenience we had around the trip.
hello_john017
November 30, 2025
"The site worked fine overall, so…"
The site worked fine overall, so I can’t really complain too much. Checkout was a bit slower than I’d like, which was mildly annoying, but it went through in the end.

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Greyhound Q&A

Can you share a success story using greyhound?

ClaraRobertson
November 18, 2019

“No, there are no success stories. I would give the Colorado Springs Greyhound station a zero if I could. Where do I begin. I dropped a car off for a friend in Colorado Springs and was told there was a Greyhound Bus that went to Union Station in Denver. There were two leaving Saturday, Oct 5. One at 9:30 am and one at 9:40 am. 1. The bus station in Colorado Springs should be in the third world. Think Yemen, Somalia, Pakistan. Dirty. Smelled like body odor. None of the vending machines worked. The gate agent was overly involved in her iphone and wore a tshirt that said, "People are annoying, especially you." I am not making this up. 2. The 9:30 am bus showed up at 9:26. I wanted to get on it and get out of there but she said the 9:40 bus was right behind her. Wrong. 3. We waited until 10:00. I went to the surly gate agent and she said she did not know where the 9:40 bus was. I said do you have a tracker or a phone number to the driver? She could not be bothered and said it would be late. 4. I called customer service. After a 12 minute wait on hold, I was told there was a problem with the 9:40 bus and the next bus would be at 5:22 pm. That is right, almost 8 hours later. I told the customer service rep that we could have gotten on the 9:30 bus as it was almost empty and she said the gate agent should have coordinated that. I said I want a refund, and she said I had to call another greyhound number. I did and was on hold another 15 minutes. 5. Meanwhile I went into the gate agent, politely asked her to put her phone down and to do something to help the stranded people. I asked her why she did not put us on the 9:30 bus if she knew the next bus would be 8 hours late. She said the bus left early (it didn't) and the driver left before she had a chance to stop her. Both lies. She never left her seat or stopped texting on her phone. 6. I finally got through to one helpful agent. He took my number but said I would have to wait 24 hours to get a refund. NEVER, NEVER, NEVER give these people your business. They deserve to go out of business. I fly a lot on United and thought they were bad but Greyhound set a new record for poor customer service.”

What do i do about a no show for the bus i waited at the durant oklahoma bus station for 5 hours today and bus never showed up it was a round trip ticket and they said it is non refundable but it isnt my fault the bus never came i have been waiting 2 years to see my daughter and now i can not get there because i spent all my money on this ticket i demand someone make this right

whitefrog210
May 24, 2019

“Report the no-show to a supervisor at your next stop.”

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