Greyhound Reviews
473 Reviews
5 Stars
58
4 Stars
225
3 Stars
45
2 Stars
6
1 Star
139
Good Value
1.6
Price & Quality
1.3
Shipping & Delivery
1.6
Customer Service
1.5
Return Policy
1.3
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YOUR UNSUBSCRIBE LINK DOES NOT WORK.
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I travelled often with Greyhound over the years from Canada to U.S.A. Never an issue until the company transferred ownership. Had three terrible trips since January this year. They have no integrity. No respect and no regard for anything or anyone.
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Arrived to the bus station at 7:30 a.m. and I'm told that I should go wait in line 9. 7:45 comes and goes then 8am and then 9am... 9:30... No update from staff or notification. Left completely in the dark.
I had to end up looking a rental to get to my destination in time. Honestly, I'm not even sure if the bus ever showed up. Even if it did show up right after I left it, would it be 3 hours late. And with that in mind customer service still said that was not a significant delay and couldn't give a refund.
I'm guessing because it was "officially" only delayed an hour (the other two hours weren't documented on the status page of course)? Either way, 3 hour plus delay. No refunds. Good luck getting your destination. Never ever using greyhound again.
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In corresponding with customer care (an ironic name), I was initially intended to feel lucky that I even received a refund because my ticket fare (the only one available) was not eligible for refunds and held no value according to their policy. The refund should have been the bare minimum and shouldn’t have had to be requested by myself. If I did not actively seek out assistance, that small deed would not have been accomplished. Additionally, this does not address the multiple hours of my wasted evening and the lost vacation weekend to my destination as an outcome of being absolutely ignored and stranded at Union Station. The sentiment that Greyhound takes this seriously falls on deaf ears as the only product of their apology was to return my unserved payment. Their staff members at the kiosk endorsed these events happen somewhat regularly, so I have little hope for improvement.
Lastly, they asked me to fill out a survey with a positive review. The drastic disconnect with their customers is astounding. You don't get to provide terrible and almost non-existent service and then expect two thumbs up. So far, I have received my money back for a service I never received. So, the terrible experience I received will be the only information to express in this survey.
If Greyhound wants my business again, I will need a voucher for that ride, because as it stands, I do not trust this company.
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I made a mistake and bought some bus tickets online. I call them and chat with them online within less than 4 minutes after clicking.
- They did not accept to provide a full refund.
- They only give you an unuseful voucher (not stated during booking)
- I wanted to cancel my trip. I had to pay a cancellation fee of $60. It represents 70% of the price of my tickets. It is ridiculous that I have to pay/deduct %70 of the original price because I want to cancel or change the date 3 days before departure.
- Worse customer service I received to date chat and over the phone cannot do anything to help. You have to send an email?!? and not positive outcomes.
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Can you share a success story using greyhound?
“No, there are no success stories. I would give the Colorado Springs Greyhound station a zero if I could. Where do I begin. I dropped a car off for a friend in Colorado Springs and was told there was a Greyhound Bus that went to Union Station in Denver. There were two leaving Saturday, Oct 5. One at 9:30 am and one at 9:40 am. 1. The bus station in Colorado Springs should be in the third world. Think Yemen, Somalia, Pakistan. Dirty. Smelled like body odor. None of the vending machines worked. The gate agent was overly involved in her iphone and wore a tshirt that said, "People are annoying, especially you." I am not making this up. 2. The 9:30 am bus showed up at 9:26. I wanted to get on it and get out of there but she said the 9:40 bus was right behind her. Wrong. 3. We waited until 10:00. I went to the surly gate agent and she said she did not know where the 9:40 bus was. I said do you have a tracker or a phone number to the driver? She could not be bothered and said it would be late. 4. I called customer service. After a 12 minute wait on hold, I was told there was a problem with the 9:40 bus and the next bus would be at 5:22 pm. That is right, almost 8 hours later. I told the customer service rep that we could have gotten on the 9:30 bus as it was almost empty and she said the gate agent should have coordinated that. I said I want a refund, and she said I had to call another greyhound number. I did and was on hold another 15 minutes. 5. Meanwhile I went into the gate agent, politely asked her to put her phone down and to do something to help the stranded people. I asked her why she did not put us on the 9:30 bus if she knew the next bus would be 8 hours late. She said the bus left early (it didn't) and the driver left before she had a chance to stop her. Both lies. She never left her seat or stopped texting on her phone. 6. I finally got through to one helpful agent. He took my number but said I would have to wait 24 hours to get a refund. NEVER, NEVER, NEVER give these people your business. They deserve to go out of business. I fly a lot on United and thought they were bad but Greyhound set a new record for poor customer service.”
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What do i do about a no show for the bus i waited at the durant oklahoma bus station for 5 hours today and bus never showed up it was a round trip ticket and they said it is non refundable but it isnt my fault the bus never came i have been waiting 2 years to see my daughter and now i can not get there because i spent all my money on this ticket i demand someone make this right
“Report the no-show to a supervisor at your next stop.”
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