Greyhound Reviews

Based on 473 customer reviews from our shopper community, Greyhound’s overall rating is 3.12 out of 5 stars and 69% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 11% of reviewers consider Greyhound overall a good value option, based on a rating of 1.56 from 45 votes. The most common issues with Greyhound are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.61, 1.29, 1.47 and 1.34.


473 Reviews

Overall Rating

5 Stars


4 Stars


3 Stars


2 Stars


1 Star


Good Value


Price & Quality


Shipping & Delivery


Customer Service


Return Policy


All Reviews (473)
user icon
May 12, 2023
"2 hour delay and bus breakdown"
Was delayed 2 hours, was only notified of 1 hour delay. Then bus drive hit something at a stop 1hr away from home, and we were told they had no idea when a replacement bus would get there. Received no refund for this even though I had to pay for an Uber home to get back to work since I wasn’t going to arrive in time. Awful customer service
user icon
May 11, 2023
"the price of a greyhound tickets is…"
the price of a greyhound tickets is higher than a plane ticket,so I had to start flying, never thought I would see a bus ticket costing more than a plane ticket
user icon
May 11, 2023
"Serious delays every time! I travelled with Greyhound twice and in…"
I travelled with Greyhound twice and in both occasions, the bus was over 90 min delayed - I will choose a different company in the future! Stay clear of Greyhound!
user icon
May 10, 2023
"Stop these spam emails"
Greyhound is great but please stop spamming me with your marketing emails.

user icon
May 10, 2023
"This company has no regard for safety…"
This company has no regard for safety and customer needs. My experience with them this year was so harrowing that cannot even describe details as it causes me to relive the trauma.
I travelled often with Greyhound over the years from Canada to U.S.A. Never an issue until the company transferred ownership. Had three terrible trips since January this year. They have no integrity. No respect and no regard for anything or anyone.
user icon
May 09, 2023
"Unreliable, no customer service to ask for help, refuses to give refund"
I just want to make a complaint/ request. In Salem Oregon the place listed as Greyhound station is no longer in service and directions to the Greyhound stop is 405 chemeketa Street, which is literally just the middle of chemeketa Street there, is no bus stop, no sign, you don't know which road side of the road to stand on, or even where exactly on the road you're supposed to stand. I'm still unsure on where the bus stop is supposed to be. This resulted with my 22-year-old niece and her 16 month old baby and her two suitcases almost being stranded and an extra $70 spent on an Amtrak ticket, which I paid for, as my niece was in tears and no way home, and you guys refused to refund her money and she had no money left as it was all spent on her Greyhound ticket. please put a sign in, and clear directions on where the Greyhound stop is, in Salem Oregon although now I would advise anybody I know to just take Amtrak if possible
user icon
May 08, 2023
"Everything went wrong"
Everything went wrong. Lost luggage, thief aboard, bus cancelation, up to 4 hour wait on bus. Terrible service
user icon
May 07, 2023
"Horrible. 3 hour plus late, no indication."
Booked a bus to go Moline for my dad's 60th birthday from Chicago. Bus was originally scheduled to leave at 6:45 a.m. got a notification that it was delayed an hour to 7:45 a.m. no biggie.

Arrived to the bus station at 7:30 a.m. and I'm told that I should go wait in line 9. 7:45 comes and goes then 8am and then 9am... 9:30... No update from staff or notification. Left completely in the dark.

I had to end up looking a rental to get to my destination in time. Honestly, I'm not even sure if the bus ever showed up. Even if it did show up right after I left it, would it be 3 hours late. And with that in mind customer service still said that was not a significant delay and couldn't give a refund.

I'm guessing because it was "officially" only delayed an hour (the other two hours weren't documented on the status page of course)? Either way, 3 hour plus delay. No refunds. Good luck getting your destination. Never ever using greyhound again.
user icon
May 07, 2023
"Worst experience with greyhound from…"
Worst experience with greyhound from Springfield,Mo to Biloxi,Ms. Unprofessional drivers who can’t seem to make it to the bus station on time to pick up customers and get them to their transfers on time. Missed my transfer bc Oklahoma City transfer was more than a damn hour late. Customer service act like they couldn’t help till I got in Texas when they can clearly see on their end that the bus are beyond late!!!!! NEVER AGAIN!!!!👎🏽🚮🗑️‼️
user icon
May 05, 2023
"Bus Left 20 Minutes Early"
I arrived at the bus station at 12:18. I started to get on the only Greyhound bus there, but the driver told me this isn’t my bus. He pointed up the road and I could see a bus already through an intersection about a quarter mile up the road. I thought surely this couldn’t be my bus, since the departure was not for another 17 minutes. I checked the online tracker and the 12:35 departure time was crossed out and replaced by a 12:45 time. I have a screenshot of this. I was relieved seeing my bus was going to be delayed and it did not leave me. Then I began to see on the tracker map that the bus was showing that it was moving up the interstate. I called the only customer service number I could find. I was placed on hold for some time. The woman said she couldn’t contact the bus driver, but she gave me a number. I called the number and the driver said he wasn’t driving a bus. I waited until almost 1pm, then had to have someone drive me to the airport to reserve a one-way rental to my destination. This rental cost $155 for the one day due to me having to rent at the last minute. I had no choice but to do this, since I had to be at my destination for a flight early the next morning. I want at the very least my bus fare refunded. I believe the rental fare should be covered as well. I have so many questions. Why did the bus leave 18 minutes before the scheduled time without all the ticketed passengers? Why did the tracker say there was a delay to 12:45 when in fact the opposite was true? Why would I ever use Greyhound again? Why would I not put a review of Greyhound on every place on the internet I can find to warn other people not to utilize your service? Will you make this right by me?
user icon
May 05, 2023
"Their tracking system was way off, 90 minutes late and no refund."
Their tracking system was way off, showing the bus has arrived when it has not. I called them and was told the same thing, which was obviously incorrect. Ended up renting a car, as I was going to be late for my flight. The bus at the end showed up 90 minutes late. I asked for a refund and got ZERO. Just plain unreliable and zero accountability.
user icon
May 05, 2023
"The Silence is Deafening"
I booked a ticket through the Greyhound website, received confirmation and then nothing else from this disaster of a company. The confirmation stated to arrive at least 15min prior to the scheduled departure, but the bus left 55min early without any alert to riders. Needless to say, I was not present that early and missed the bus. The only way I found this out was by waiting on hold for customer service for 30min. Multiple agents endorsed asking for a future credit due to the fact that I was not able to ride the last bus of the day because it was already fully booked.

In corresponding with customer care (an ironic name), I was initially intended to feel lucky that I even received a refund because my ticket fare (the only one available) was not eligible for refunds and held no value according to their policy. The refund should have been the bare minimum and shouldn’t have had to be requested by myself. If I did not actively seek out assistance, that small deed would not have been accomplished. Additionally, this does not address the multiple hours of my wasted evening and the lost vacation weekend to my destination as an outcome of being absolutely ignored and stranded at Union Station. The sentiment that Greyhound takes this seriously falls on deaf ears as the only product of their apology was to return my unserved payment. Their staff members at the kiosk endorsed these events happen somewhat regularly, so I have little hope for improvement.

Lastly, they asked me to fill out a survey with a positive review. The drastic disconnect with their customers is astounding. You don't get to provide terrible and almost non-existent service and then expect two thumbs up. So far, I have received my money back for a service I never received. So, the terrible experience I received will be the only information to express in this survey.

If Greyhound wants my business again, I will need a voucher for that ride, because as it stands, I do not trust this company.
user icon
May 04, 2023
"0/10 Customer Service"
0/10 Customer Service. My son was traveling from Augusta, GA to Seattle, WA. His bus was 3 hours late for departure out of Augusta. He made his first transfer in Atlanta, heading to Dallas. The bus from Atlanta broke down & he was stranded at a gas station in Louisiana for 7 hours. Meanwhile, I called Greyhound to see about getting him on a later bus out of Dallas since he would not arrive anywhere near time for his original transfer. They booked him for a full 24 hours later, so when he reached Dallas he was stranded at that bus station for 20 hours awaiting his next transfer. Although their website states that if your bus departs more than 2 hours late, you can request a refund, their customer service team declined to give a refund and offered nothing to compensate for the extra expenses he incurred, the day of work lost, or the inconvenience that was due to their mechanical failure. I don't normally write reviews, but the absolute failure of their customer service is abysmal.
user icon
May 04, 2023
"Do not book! Worse bus company ever"
Worse bus company ever! Please read and do not give your business to a company that does not deserve it.

I made a mistake and bought some bus tickets online. I call them and chat with them online within less than 4 minutes after clicking.
- They did not accept to provide a full refund.
- They only give you an unuseful voucher (not stated during booking)
- I wanted to cancel my trip. I had to pay a cancellation fee of $60. It represents 70% of the price of my tickets. It is ridiculous that I have to pay/deduct %70 of the original price because I want to cancel or change the date 3 days before departure.
- Worse customer service I received to date chat and over the phone cannot do anything to help. You have to send an email?!? and not positive outcomes.
user icon
May 04, 2023
"If there was a negative star I will…"
If there was a negative star I will give it to them. One of the most criminal companies I have ever come across

View More Reviews

Questions & Answers

Can you share a success story using greyhound?

November 18, 2019

“No, there are no success stories. I would give the Colorado Springs Greyhound station a zero if I could. Where do I begin. I dropped a car off for a friend in Colorado Springs and was told there was a Greyhound Bus that went to Union Station in Denver. There were two leaving Saturday, Oct 5. One at 9:30 am and one at 9:40 am. 1. The bus station in Colorado Springs should be in the third world. Think Yemen, Somalia, Pakistan. Dirty. Smelled like body odor. None of the vending machines worked. The gate agent was overly involved in her iphone and wore a tshirt that said, "People are annoying, especially you." I am not making this up. 2. The 9:30 am bus showed up at 9:26. I wanted to get on it and get out of there but she said the 9:40 bus was right behind her. Wrong. 3. We waited until 10:00. I went to the surly gate agent and she said she did not know where the 9:40 bus was. I said do you have a tracker or a phone number to the driver? She could not be bothered and said it would be late. 4. I called customer service. After a 12 minute wait on hold, I was told there was a problem with the 9:40 bus and the next bus would be at 5:22 pm. That is right, almost 8 hours later. I told the customer service rep that we could have gotten on the 9:30 bus as it was almost empty and she said the gate agent should have coordinated that. I said I want a refund, and she said I had to call another greyhound number. I did and was on hold another 15 minutes. 5. Meanwhile I went into the gate agent, politely asked her to put her phone down and to do something to help the stranded people. I asked her why she did not put us on the 9:30 bus if she knew the next bus would be 8 hours late. She said the bus left early (it didn't) and the driver left before she had a chance to stop her. Both lies. She never left her seat or stopped texting on her phone. 6. I finally got through to one helpful agent. He took my number but said I would have to wait 24 hours to get a refund. NEVER, NEVER, NEVER give these people your business. They deserve to go out of business. I fly a lot on United and thought they were bad but Greyhound set a new record for poor customer service.”


What do i do about a no show for the bus i waited at the durant oklahoma bus station for 5 hours today and bus never showed up it was a round trip ticket and they said it is non refundable but it isnt my fault the bus never came i have been waiting 2 years to see my daughter and now i can not get there because i spent all my money on this ticket i demand someone make this right

May 24, 2019

“Report the no-show to a supervisor at your next stop.”

What do you want to know about this brand?
review icon

Customer Reviews

qa icon

Questions & Answers

a icon

Ask a Question

cookies tips
Welcome to! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.